Bunkr terms of service

Status · draft for legal review · pending UAE counsel sign-off Version · 0.1 · 2026-06-11 Governing law · United Arab Emirates

These terms govern use of the Bunkr platform during the closed beta. They are written to match what the platform actually does · where the product and this document disagree, tell us, and we will fix one of them.

1 · What Bunkr is

Bunkr is a B2B fuel procurement marketplace for the UAE. Buyers post RFQs. Verified traders quote. Buyers award. Deliveries are recorded and signed off on the platform. Invoices and payment confirmations are recorded on the platform.

Bunkr is a venue, not a party. Every supply contract forms directly between the buyer and the trader. Bunkr does not buy, sell, transport, or store fuel, does not hold or move money, and takes no commission on deals.

2 · Eligibility and verification

2.1 The platform is for UAE-licensed companies. You must hold a valid trade license to transact.

2.2 Companies are verified before trading · trade license review and a sanctions and PEP screen. Verification can be declined or revoked. While unverified, your account can browse but not transact.

2.3 You are responsible for your users. Company admins control who joins the company account and what role they hold. Removing a user ends their access, not the company's records.

3 · The deal lifecycle · what binds whom

3.1 RFQs are invitations to quote, not offers. A buyer may close an RFQ before award.

3.2 Quotes are binding offers from the trader, open until their stated validity expires. Validity clocks are visible on the quote. A trader may withdraw a quote before award.

3.3 Award forms the deal. When a buyer awards a quote that is within validity, a deal exists between buyer and trader on the quoted terms. The platform records it and both sides acknowledge it.

3.4 Delivery sign-off is the binding delivery record. Each drop is signed by a one-time code sent to the receiving party and verified on the spot. The signed delivery note carries a document hash and a server-keyed signature artifact, and the signature log is append-only · nobody, including Bunkr, can edit or delete it. Treat a signed delivery note as the authoritative record of what was delivered.

3.5 Payment settles off-platform. The trader invoices through the platform record, the buyer pays directly, and the payment confirmation is recorded on the platform. Bunkr never holds funds and is not responsible for either side's payment performance.

4 · Disputes

4.1 Either party to a deal may open a dispute on that deal from the deal page.

4.2 Bunkr ops reviews every dispute within 5 business days of filing. Business days exclude UAE weekends and published UAE public holidays · deadlines falling on a closed day roll forward, exactly as the platform's deadline clocks do.

4.3 Dispute review produces a platform determination · upheld, rejected, or resolved by agreement. The determination governs platform records (deal status, ratings eligibility). It does not replace your legal remedies · the underlying supply contract is between buyer and trader, and either party may pursue UAE courts or agreed arbitration.

4.4 Filing a dispute holds the affected deal's closeout until review completes.

5 · Fees

5.1 The closed beta is free.

5.2 Bunkr's revenue model is subscription tiers, not deal commission. Paid tiers and their prices will be published before any charging begins, with at least 30 days' notice to active accounts. No fee applies retroactively.

6 · Service levels

6.1 Bunkr publishes an uptime commitment of 99.5% monthly during the closed beta, measured and reported as described in docs/ops/slo.md (published with these terms).

6.2 Scheduled maintenance is announced in-app in advance and excluded from the measurement.

6.3 The remedy for missing the SLO during the free beta is transparency · we publish the miss and the cause. Service credits apply only once paid tiers exist, on the schedule published with them.

7 · Data

7.1 Personal data is handled per the Bunkr privacy policy. Enterprise buyers may execute the platform DPA.

7.2 Your operational records · RFQs, quotes, deals, delivery notes, invoices, payment confirmations · are yours. Export them any time at /settings/data-export.

7.3 Commercial and audit records are retained 5 years after deal closure and signature artifacts are append-only · see docs/ops/data-retention.md. This is what makes platform records reliable for both sides.

8 · Acceptable use

Do not · misrepresent your company or license · quote or post RFQs you cannot honour · attempt to access another company's data · interfere with the platform's operation · use the platform for any sanctioned party or embargoed trade. Violations can suspend or terminate the account, with verified-status revocation.

9 · Liability

9.1 Bunkr provides the platform "as is" during the beta.

9.2 Bunkr is not liable for the performance of any supply contract, for fuel quality or quantity, for delivery conduct, or for either party's payment. Those sit with the contracting parties · the platform's records exist to make resolving them factual.

9.3 To the extent UAE law permits, Bunkr's aggregate liability for platform failures is limited to · during the free beta, AED 0 · once paid, the fees the company paid in the 12 months before the claim.

9.4 Nothing in these terms limits liability that UAE law does not permit limiting.

10 · Term, suspension, changes

10.1 Either side can end the relationship at any time. Termination archives the account · retention obligations in section 7 survive.

10.2 Bunkr may suspend accounts that breach section 8 or fail verification, with notice and the reason.

10.3 We will notify active accounts in-app before material changes to these terms take effect.

11 · Governing law and jurisdiction

These terms are governed by the laws of the United Arab Emirates. Disputes about the terms themselves go to the courts of [EMIRATE · to be fixed at incorporation].

This document is a working draft prepared for legal review. It does not constitute legal advice and has not yet been reviewed by UAE counsel.